Return or Exchange Request Form
Please Read Full Return Policy Before Submitting:
Because UMi HomeGoods is made by us, but perfected by you, we offer a 90-day-try-it-customize-it-sleep-on-it period. We’re confident that after a few nights of adjusting the proper amount of fill to your desired loft, feel, and comfort you will be extremely satisfied. After all, the power to create your perfect pillow is in your hands. Give it a week or two for your body to adjust to a new product. If, for some reason, you can’t make it work, visit our Return / Exchange Page and fill out a Request for a Return/Exchange form with photos and details of your experience. We will send you a return shipping label, Continental USA orders apply. If you purchase multiple items and return some items at a later date you will be responsible for the return fee for the later return and it will be deducted from your return.
Once we receive your returned undamaged and unstained UMi HomeGoods we will inspect it (usually within 5 business days), we will process a full refund for you on your method of payment (within 7 business days).
Note: Return policy only applies to orders placed directly with UMihomegoods.com website.
If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. UMi HomeGoods has little to no influence over the return & refund policies of other businesses that carry UMiHomeGoods products.
All our product returns are subject to a $6.95 fee per item which will include both the cost of the label and the return. This amount will be deducted from the total refund upon receipt of the item.